Return Policy

At Brainbow, we understand that everyone has different tastes when it comes to chocolate. We want to ensure that you are completely satisfied with your purchase, so if for any reason you are not happy with your chocolate, please reach out to us and we will do our best to make it right.

Returns and Exchanges

If you receive your chocolate and find that it doesn't meet your expectations or you simply don't like the flavour, please contact us within 30 days of receiving your item. We will work with you to find a solution that leaves you satisfied.

Exceptions

While we strive to accommodate all requests, there may be certain situations where we are unable to accept returns or exchanges. This includes instances where the chocolate has been consumed or if it has been personalized or customized specifically for you.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at hello@thisisbrainbow.ca. Our friendly team will guide you through the process and provide you with any necessary instructions.

Refunds

If a return is approved, we will notify you and process the refund to your original payment method. Please note that it may take some time for the refund to be reflected in your account, as processing times may vary depending on your bank or credit card company.

Get in Touch

If you have any questions or concerns about our chocolate return policy, please don't hesitate to reach out to us. We are here to help and want to ensure that you have a positive experience with our products.

We appreciate your support and look forward to providing you with delicious chocolate that you'll love.