Delivery and Shipping

At Brainbow, we understand the importance of receiving your order in a timely manner. That's why we strive to provide efficient delivery and shipping options to ensure your products arrive as quickly as possible.

Shipping Methods

We offer a variety of shipping methods to accommodate your needs:

• Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery.
• Expedited Shipping: If you need your order sooner, we offer expedited shipping which usually takes 1-2 business days.
• International Shipping: For our international customers, we provide international shipping options. Please note that delivery times may vary depending on the destination.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping cost for your specific order during the checkout process.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the whereabouts of your package.

Delivery Issues

If you encounter any issues with the delivery of your order, such as a delay or damaged package, please contact our customer support team at hello@thisisbrainbow.ca. We will work diligently to resolve the issue and ensure you receive your products in the best possible condition.

International Shipping

For international orders, please be aware that customs fees, import duties, and taxes may apply. These additional charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential fees.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

Delivery Timeframes

While we strive to deliver your order within the estimated timeframes, please note that unforeseen circumstances or external factors may cause delays. We appreciate your patience and understanding in such situations.

Questions or Concerns

If you have any questions or concerns regarding the delivery and shipping of your order, please don't hesitate to reach out to our customer support team at hello@thisisbrainbow.ca. We are here to assist you and ensure a smooth and satisfactory shopping experience.